Experts in NDIS Recovery. Partners in Your Peace of Mind.

Built on Trust. Focused on Results. Powered by NDIS Expertise. 

Trusted NDIS Debt Recovery Specialists. 

Disability Debt Recovery Pty Ltd (DDR) is a purpose-built service supporting registered NDIS providers in recovering aged receivables caused by portal issues, claim failures, and unexplained rejections.

Our mission is simple: to help you get paid for the vital services you deliver. 

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Billions in NDIS Claims Are Going Unpaid. 

The NDIA estimates that up to 10% of NDIS claims - over $4.2 billion - may be incorrect, delayed, or rejected in error. 

Yet, only 0.4% of claims are manually reviewed, and of those, over 50% are cancelled due to non-compliance. 

That means thousands of providers like you could be missing out on payments through no fault of your own - just system issues, portal errors, or silent rejections. 

We Help You Get That Money Back. 

Disability Debt Recovery tracks down and fixes claim failures - so you don’t have to.

No upfront cost. No risk. You only pay when we recover your funds.

What We Offer You.

Unlike traditional debt collectors, we live and breathe the NDIS framework. Founder Jack Shaw’s comprehensive frontline knowledge of NDIS claims, portal failure patterns and service bookings combines with the technology-led analytics and recovery systems expertise of Co-Founder Paris Litton-Strain to deliver unmatched results. 

NDIS-Specific Expertise

Zero-Risk, Performance-Based Model

We only get paid when you do. There are no upfront fees - just a percentage of recovered funds, aligned with your success.

All services operate in full compliance with the NDIS Act 2013, Australian Consumer Law, and the Privacy Act 1988. Every client is protected by a Non-Disclosure Agreement, ensuring the strictest confidentiality and ethical handling of participant data. 

Secure, Transparent Process

Speed and Accuracy

Most claims are resolved within 7 to 14 days thanks to our sophisticated audit tools, CRM integrations, real-time tracking dashboards, and deep knowledge of and expertise in NDIS processes and compliance.

How We Help You.

  • In-depth review and reconciliation of your unpaid invoices

  • Escalation handling with third-party claim facilitators

  • Transparent reporting on recovered, pending, and unrecoverable claims

  • Recommendations to reduce future rejections and portal errors

Book a FREE Consult

Our Service Process.

  • Non-Disclosure Agreement (NDA) and Service Agreement

  • Secure setup with your PRODA/NDIS Provider Portal

  • Simple CSV export of aged debts

  • Reports issued regularly to keep you in the loop

  • “Disability Debt Recovery achieved what our internal team couldn’t - recovering long-outstanding NDIS claims with speed and precision. Their deep knowledge of the system delivered results we had nearly given up on.”

    Tea-cup Cottage

  • The Disability Debt Recovery team handled every interaction with professionalism and care, making the process seamless and stress-free for both our staff and customers.

    For Care

  • Partnering with Disability Debt Recovery has strengthened our cash flow and allowed us to redirect internal resources more efficiently - it's been a game-changer for our financial strategy.

    Disability Plan Services

Get in touch.